Janisha Wattewewa

Janisha Wattewewa brings over 24 years of invaluable experience in the aviation industry, with a distinguished career primarily centered around her role as a Cabin Crew member for the national carrier, SriLankan Airlines. Her extensive tenure within this industry positions her as a seasoned professional with a profound understanding of customer service, operational excellence, and interpersonal skills.
Having transitioned seamlessly into the role of Cabin Supervisor, Janisha has honed her leadership abilities, overseeing cabin crew operations with finesse and ensuring a seamless passenger experience. Her wealth of knowledge encompasses not only the technical aspects of airline operations but also the intricacies of effective communication, conflict resolution, and client satisfaction.

Beyond her operational roles, Janisha’s commitment to continuous improvement is evident in her dedication to training and development. She spearheads various programs aimed at enhancing customer service standards and operational efficiency, drawing from her own experiences and insights gained over two decades in the industry.

QUALIFICATIONS

• Advance Diploma in Software Engineering
• Aptech Worldwide, July 2003
• Bachelor of Science in IT
• Sikkim Manipal India, January 2005

WORK EXPERIENCE

• Janisha has 24+ years of work experience with the national carrier SriLankan airlines.
• She currently holds the position of Cabin Supervisorattheairline.

CERTIFICATIONS

• Leadership Award, SriLankan Airlines, July 2015
• Certificate in Windows Application, American College, May 1998
• Basic Air Fares and Ticketing, British Council, April 1998
• Service Excellence, SriLankan Airlines, December 2000
• Telephone Mannerisms and Techniques, SriLankan Airlines, November 2000
• Cabin Supervisor Business Orientation, SriLankan Airlines, October 2011
• First Aid, Apollo Hospital Colombo, October 2003
• Ditching and Sea Survival Techniques, CINEC Maritime Campus, October 2006
• Superior Achievement in Passenger Experience Award, Asia Pacific Region,
• SriLankan Airlines, 2015